ANA
Sales Group -Privacy Policy
Within ANA Sales's business operations, our customers' personal
information is essential in order for us to provide fully
satisfactory services. We recognize the importance of the
information received from our customers, and make efforts
in handling this information. For your safe and trusted
use of ANA Sales, we fully instruct our executives and employees
about laws and company regulations related to personal information,
and have established our company's structure, to include
measures for safety and exert maximum effort toward appropriate
management and use of each customer's personal information.
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April
1, 2008 |
Handling
of Personal Information
1.About ANA Sales
ANA Sales Ltd. and eight companies (ANA Sales Hokkaido Ltd.,
ANA Sales Kyushu Ltd., ANA Sales Okinawa Ltd., ANA HALLO TOURS(USA),INC.,
ANA Sales Europe,Ltd., ANA Sales France S.A.S., and ANA Tours
China Co.,Ltd) are called our group.
2.Purpose of privacy policy
The privacy policy aims to achieve certain protection of customer's
individual information, and to offer continuous safety and trust
in the customer.
3.Scope
The Privacy Policy will apply to all customers using ANA services
and products.
Coverage on this Web site
It is applied when the customer is using our Web site (anatours.co.uk,
anas.co.jp, atour.co.jp, and atour.ana.co.jp each domain), and
it is not applied to the site where other domains are different
and sites that the other companies manage. To provide the customer
with useful information and service, it introduces the link
to other Web sites on our Web site. The privacy policy is not
applied to the site linking ahead. When it accesses each site,
we will recommend the content concerning an original privacy
protection to be confirmed respectively.
4.About the handling of individual information
Our group establishes the system of management of the handling
of customer's individual information concerning the performance
of the travel service for the protection of individual information
according to the realities of the business, and takes care of
appropriately and carefully according to the internal rule.
[1] About Collecting personal information
ANA will obtain personal information only by fair, appropriate
means.
The acquisition purpose of individual information handled
in our group is as follows. |
Acquisition purpose of customer information
|
1) |
For
the report with the customer
|
|
2) |
For
arrangements of service that transportation and the
staying organization, etc. offer when it travels of
the application for the customer and the acceptance
of those services
|
| 3) |
For
the guide and the offer of a travel commodity, various
events, and campaigns of our group |
| 4) |
For
the execution of the questionnaire such as services
and commodities of our
group etc. |
| 5) |
For
the development of new service and the commodity that
our group handles
|
| 6) |
Inquire,
and for correspondence to the request etc.
|
|
Information acquired from customer
When the customer inputs or registers individual information
on this Web site, our group acquires the following information.
|
|
A. |
Name |
|
B. |
Sex |
| C. |
Age
and date of birth |
| D. |
Address |
| E. |
Home
phone number and fax number |
| F. |
Home
E-mail address |
| G. |
Office
address |
| H. |
Office
name and telephone number |
| I. |
Office
E-mail address |
| J. |
ANA
mileage club member customer number |
| K. |
Where
to make contact and ANA mileage club customer number at
name, individual
information-age of companion (all members), and date of
birth |
| L. |
Others(necessary
special note in information and travel arrangements of necessity
for registration, application, questionnaire answer, opinion
of campaign, and enquiry etc.) |
This information is used for the acquisition purpose of above-mentioned
individual information. As a result, the function of this Web
site and a part of service might not be able to be used though
the customer can select of not offering a part of information.
Information automatically acquired
If the customer is accessed to this Web site, our group automatically
acquires information related to the page that Internet Protocol
address, the use environment (OS and browser, etc.) of customer's
terminal, and cookie information and customers inspected, and
records in the server. However, the range of the object is limited
to the page (Rifarar) immediately before in anas.co.jp and the
atour.co.jp(atour.ana.co.jp) domain and that.
E-mail
I will deliver the mail of the reservation confirmation to the
customer who reserves and bought the tour on this Web site.
[2] About the use of individual information
When customer's individual information is used, I will use
it only within the range of the acquisition purpose to get
agreement from the customer. Moreover, customer's individual
information is protected based on the customer protection
of individual information regulations of our company.
|
|
1) |
When
the mediation of the document request to the advertising
publishing company etc. is requested by our company when
the customer gets the request of the order for the dissemination,
the service offer, and the commodity, the applications,
and mediation for the enterprise and groups other than our
group by way of our group, individual information might
be disclosed and be offered to an enterprise concerned and
the group.
|
|
2) |
The
travel prices might be exchanged and to confirm the effectiveness
of the card between credit card companies when the credit
card is settled, customer's individual information be exchanged.
|
| 3) |
Our
group might consign a part of the handling business of customer's
individual information to the opponent of individual information
who keeps secret and concludes the duty to protect privileged
information contract. In this case, our group supervises
appropriate to the business consignment.
|
[3]
About the use of ANA mileage club member's individual information
Our group might use individual information on the mileage club
member whom All Nippon Airways airlift Ltd. manages for the
acquisition purpose of customer information that our group provides
based on the ANA mileage member rule. If this member requests
it, I will promptly discontinue it.
[4] About disclosing and the offer of individual
information to the third party
Customer's individual information is disclosed to the third
party or it doesn't offer it, except when corresponding
to either of our group the following. At indicates or no
offer at offer business consignment ahead to third party.
|
|
1) |
When
there is agreement of the customer himself
|
|
2) |
When
indication and the offer are requested based on the law
|
| 3) |
When
it is difficult to obtain the customer's agreement when
it is necessary for person's life, the body or the protection
of the property
|
| 4) |
When
you might hinder the necessity cooperation a business public
the country or the local authority, etc. is executed
|
| 5) |
Information
on the assumption of the offer to the third party of 1)
to the dissemination beforehand, and a purpose of use the
stop of the offer of individual data from which a person
in question concerned is identified according to means or
method of offering the individual data offered by third
parties of 2) to item and 3) third parties and persons in
question' of 4) requests to the third party is notified
to the person in question. Or, when it puts in the state
that can be known that the person in question is easy, and
the offer to the third party is stopped according to person
in question's request
|
| 6) |
When
it indicates with the person in question like statistical
data etc. cannot identified, and it offers it.
|
[5] About individual information that prohibits
acquiring
Our group will acquire customer's individual information
including the content shown next, and uses or not offer
it. However, it is not this when needing in providing service
and the commodity or agreeing to acquisition, use or the
offer of information concerned of the customer himself or
providing for special steps in the law about administration
of justice, procedural, needing, and indispensable.
|
| 1) |
Race,
including colour, nationality and ethnic or national origins |
|
2) |
Gate
ground and registered domicile ground( Information on the
whereabouts administrative divisions is excluded. ) |
| 3) |
Religion,
thought, and creed |
| 4) |
Joining
to political opinion and labor union |
| 5) |
Insurance
medical treatment |
[6]
About the management of individual information
Our group elects the information security promotion committee
by each section that manages customer's individual information,
and does appropriate management to the promotion committee.
Moreover, the preservation period of individual information
is separately provided according to the purpose of use, and
after a period concerned passes, I will abandon this by the
proper procedure.
5.About the execution of measures for safety
To secure accuracy and the safety of customer's individual information,
our group executes the information security measures, and individual
information will keep in a safe inaccessible environment by
a general user, and prevent the loss of unlawful computer access
and individual information to individual information, destruction,
falsifications, and the leakages, etc. surely. Moreover, when
the improvement of the information security measures is needed
as a result of an internal audit by the example of the security
accident in the other companies and the demand from the customer,
etc. , I will promptly correct this.
About the use of SSL(Secure Sockets Layer)
The encryption of individual information by SSL(Secure Sockets
Layer) in 128 bits that is the latest encryption technology
or the security technology that applies to this in preparation
for the unlawful computer access of the third party who can
put it on a communication when individual information is offered
from the customer on the way is given, too and safety is secured.
Moreover, it lectures on an installation of firewall, computer
anti-virus, and an additionally reasonable security countermeasures
to prevent individual information leaking, misappropriating,
and being falsified by the third party's illegal access, and
it tries in the security of customer's individual information.
About the use of "the cookie"
The technology "Cookie" is used so that the customer
may use it more conveniently on this Web site. "Cookie"
is a technology that identifies customer's computer from the
Web site.
The method of setting the invalidity of the notification of
the refusal of the acceptance of a new cookie, and the acceptance
of a new cookie or the cookie function has the explanation in
"Help" that exists in the toolbar of most browsers.
However, I encourage to be changed to the setting that accepts
the cookie by using the cookie because the function of this
Web site can be used enough.
6.Observance of law and standard
Our group will observe the guideline that the law and the control
authority (Ministry of Land, Infrastructure and Transport etc.)
related to individual information present for the achievement
of certain protection of individual information.
7.Maintain protection of individual information, and
about the improvement
Our group checks whether teaching to the director and the employee
is executed, and proper handling is performed so that customer's
individual information is properly handled through an internal
audit etc. , and seeks improvements aiming at the approach of
protection of individual information.
8.Disclosure, correction, deletion, addition, discontinuance,
and erasure
Any customer request submitted in the manner specified for 1)the
disclosure, 2)the correction, deletion, or addition, or 3)the
discontinuance and erasure of personal information held by ANA
shall be handled as follows, within a reasonable timeframe,
after such requests are determined to be authentic.
A customer request may be rejected partially or entirely if
compliance with such request would endanger the life, health,
or property of the customer or a third party; seriously impact
ANA's business operations; or result in a violation of laws
or regulations.
|
1) |
Appropriate
acknowledgement will be made of receipt of disclosure requests. |
|
2) |
Correction,
deletion, or addition shall be undertaken after due review
of requests. |
| 3) |
Discontinuance
and erasure shall be undertaken by appropriate methods.
However, we remind customers that such requests may impede
the provision of services to the customer, despite our best
intentions. |
9.Inquiries and submission of request for disclosures
Requests concerning personal customer information or other inquiries
concerning personal information shall be handled as follows.
If requests will be rejected if customer identification cannot
be confirmed.
| [1]
Information desk |
Any customer request for disclosure, correction or deletion,
addition, discontinuance, or erasure must be made using
the specified forms, accompanied by the necessary documents,
and received by mail at the following addresses:
ANA
Sales Europe Ltd. ,Personal Information Handling Desk
4th Floor, Hythe House, 200 Shepherds Bush Road,
London W6 7NY UK |
|
| [2]
Documents required for disclosure |
Any "request for disclosure, etc." must be submitted
by post after completing request forms (A) and enclosing
personal identification documents (B) below. Customer requests
for disclosure, etc. may not be acknowledged if any of the
required information is missing.
(A) Forms designated By ANA
* Form requesting disclosure of "personal data"
held by ANA
* Form requesting correction/deletion/additional of "personal
data" held by ANA
* Form requesting discontinuance/deletion of usage of "personal
data" held by ANA
(B) Documents required for confirmation of identification
of principal or agent
< For the principal >
* Two from either a copy of driver's license, passport,
health insurance certificate, basic resident registration
card with photo, pension insurance booklet, physical disability
certificate, foreign registration or certificate of seal
registration.
< For the agent >
* Power of attorney and agent certificate
(Two from either a photocopy of the agent's driver's license,
passport, health insurance card, basic resident registration
card with photo, pension insurance booklet, physical disability
certificate, alien registration certificate, or certificate
of seal registration.)
* For legal representatives, a document certifying status
as legal representative in addition to the document listed
above. |
| [3]Fee |
Please
pay the commission of application once to the request of
indication etc. |
10.About Application and modification of the Privacy
Policy
This Privacy Policy explains how ANA handles personal customer
information. Use of ANA services and products by a customer
is deemed to constitute full understanding of and consent to
the terms of this Privacy Policy.
This Privacy Policy is subject to revision by ANA at any time.
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